how do i report a downed comcast line?

You aren't allowed to. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Thanks! -ATTU-verseCare. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Asking on behalf of my place of business. Can you please send us a Modmail message with your first and last name and full address? Press 0 a lot. -You are responsible for the "mast," the . Its important that you dont exit the vehicle unless youre in imminent danger. In the top right corner, you'll see a little chat icon near the bell icon. Can you direct message us your name and address, please? how to report downed wires | Xfinity Community Forum For immediate assistance, check out the Xfinity Assistant. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Press question mark to learn the rest of the keyboard shortcuts. Our team can help get that line raised. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Contact Comcast and let them know of the down landline problem. Should you experience further issues, please create a new post. Who Do I Contact About Downed Phone Line In My Backyard? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Let us know. For your safety, do not touch or move the downed line. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Hi, @user_af7a95. An official employee, such as myself or whoever is first available, will respond. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Type a message to let us know what your issue is. Eastand Royal - Vice President of Customer Experience - LinkedIn Archived post. Report or View Outages; Other Contacts; General, Business, Landlord, . Click Continue. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. We can assist you with getting a ticket opened to let our amazing local team know. Marion County officials report storm has passed leaving widespread wind While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Full special report: Alex Murdaugh found guilty in murders of wife and son The tree and the cable are both on the grass verge next to my property. It may be used in setting the FCC's priorities for regulating companies like Comcast. Click the "New message" (pencil and paper) icon, 3. How do I get Comcast to come deal with this? With our new Xfinity support chat, you do not need to input the name of a person. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Type your message in the text area near the bottom of the window. Woman battles Comcast over downed line - WSAZ Welcome to the Xfinity community! If you smell natural gas or see downed power lines please do NOT use this page. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Please help before someone gets hurt. Downed power lines and safety after a storm - CenterPoint Energy Who is responsible for cable line from pole to house? How to stay in touch with Verizon during an emergency How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. God forbid this huge company actually provide a phone number where you could talk to someone. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Report an Outage | PECO - An Exelon Company - PECO Energy Company You can also request a call at a time that fits your schedule. Remember: This number is just for unburied ground cables. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Not a word either by phone, email or through the support chat since then. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Report downed power lines at 713-207-2222. Comcast Phone Number | Call Now & Skip the Wait - GetHuman Report an issue Select Chat. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Do what's best for your business. Two delivery trucks have had close calls recently. Contact Us | Comcast Business Support When asked if you want to order new service, say "No." The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Then, call PG&E at 1-800-743-5000. The action you just performed triggered the security solution. Then Call Us. It's not the power line and I don't think it's the regular cable either because there's no service outage. Service Status Center | Comcast Business Emergencies and Safety | Consumers Energy We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. A recent storm brought down a tree which took down one of the above ground cables by my house. Please send us a direct message to "Xfinity Support" with your full name and address. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? For more information, please see our By selecting Accept all, you consent to our use of Cookies. Talk to Us. X | `>`. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Thank you for reaching out to our forums community, its great we can connect this way! I am a bot, and this action was performed automatically. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. A coaxial cable is capable of carrying current. How to report a down or damaged CenturyLink line. Don't touch a downed power line or other equipment. If youve got a free afternoon, you can run the cable yourself and save some money. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. We've had a downed wire touching our building for about two months at this point. Hope this helps you out. Thank you for reaching out to the Digital Care Team. We're sorry that didn't solve your issue. https://corporate.comcast.com/stories/meet-our-digital-care-team. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Hello @ryanray.rr81 and thank you! You can report an issue by going to the Xfinity Status Center. I called but only received voice mail. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service.

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