studentuniverse refund policy

StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Student Refund Policies | Regent University You also can't split it between multiple flights. We cannot guarantee that the travel service provider will credit you with point for your booking. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. Maybe. Your home country and destination country will likely have travel requirements. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. If you would like us to petition to the airline for a special request, we will advocate on your behalf. StudentUniverse AU has got you covered. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Please contact us to see if your booking qualifies. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. When you Log in or Sign up, ensure you do so with the traveler's info. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. Standards and ratings may vary between countries, as well as between providers. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. StudentUniverse UK has got you covered. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. Tuition and Fee Policies in the Event of Campus Closure. Transport and accommodation providers have differing cancellation policies and rules. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). You will be given immediate feedback on whether the code worked and if not, why. Sometimes airlines provide us with fares we cannot display online, even to our members. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. Please know that we understand and empathize with your frustration over this situation. We know, its very confusing! All refunds will be delayed until the situation stabilizes. Dollars? Some countries also require a machine-readable passport and/or unstamped available pages. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. All flights are non-transferable and cannot be used by anyone other than the ticket holder. The merchant should process the refund through the same technology used to make the original sale. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. All orders are subject to acceptance by us acting on behalf of the provider. And in case you didnt know, you dont have to be a student to book on StudentUniverse. One-way fares to non-US destinations can require special visas. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. Yes, your travel credit is good for the same airline as your original flight. Studentuniverse Reviews | Read Customer Service Reviews of accommodation (c) vehicle rental or (d) other tourist services Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Please contact us by phone if you are having technical difficulties on our site. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. If you look up reviews of tripmate, you will see 1 star across the board. Some US states are also requiring COVID tests for travelers to enter. Do not book a roundtrip flight only to use the return portion. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. Refund Policy. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. Were all working overtime to try and help as much as we can. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. If you are not finding a price point that works for you, continue to check to see if something becomes available. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). We are not obliged to accept your order and may, at our discretion, decline the order. StudentUniverse: Reviews, Complaints, Customer Claims | ComplaintsBoard DONT BUY REFUND POLICIES. No date changes are permitted outside of your tickets validity period. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. Refund Policy. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. Issuing Refunds to Credit and Debit Cards - Stanford University All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. This table is for informational purposes only. This page sets out the Terms and Conditions under which you . Transport and accommodation providers have differing cancellation policies and rules. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Please be respectful of our time and other people who need help too and just message us once. We strive to resolve any dispute amicably. We will advise you of the amount of the deposit and date for final payment at the time of your booking. It is your responsibility to ensure you have the proper visas/documents. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. Terms and Conditions | StudentUniverse However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. These are intended to give a guide to the services and facilities you should expect from your accommodation. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. All rights reserved. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. You can also update your email address to a more permanent one on your account any time. To find the change rules for your flight ticket, look under the My Trips section of your account. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Most airlines have issued one free change and you may be eligible to cancel for future credit. All airline tickets must be issued in the name of the passport/photo identity holder. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. Any booking you make will be with the relevant travel service provider and not StudentUniverse. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. Individual services and tour organiser packages. The airline will determine eligibility requirements for your companion prior to your purchase. you may have booked a United ticket that was operated by a partner airline). We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Coronavirus Airline Policies - StudentUniverse You must notify your consultant of your payment once it has been made. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. You also can't split it between multiple flights. Please understand we are working as hard as we can to help everyone. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Our agents cannot enter these codes once an order has been placed online. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. And ICYMI, you dont have to be a student to book on StudentUniverse! The active codes can always be found on our Promo Codes Page. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. All accommodation ratings are set by the relevant provider. If your airline is offering refunds, we can advocate for a refund on your behalf. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. You are solely responsible for any such fees as well. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Our agents will give you full details of the itineraries before you book. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. We advise you also to print the on screen confirmation. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling.

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